It includes government and gaming control boards, operators (such as casinos), and vendors who take social responsibility to ensure the integrity and fairness of their operations and raise awareness of gambling-related harms, such as gambling addiction.
To ensure the highest quality and a safe user experience, responsible gaming encompasses several policies and requirements that apply to all gambling stakeholders.
What is responsible gambling? Responsible gambling includes taking breaks, not gambling for income, only gambling with money you can afford to lose, and setting limits (both with time and money).
RGA – Responsible Gambling Affiliates
The association aims to promote social responsibility and create a safer gambling environment for consumers.
The body was founded in May 2013 and requires that all members undergo an annual social responsibility audit by an independent third party.
1. Gamblers at risk
Protecting vulnerable players is an important aspect of Responsible Gambling. Some players become addicted to casino games or sports betting, affecting their normal lives.
Among the most common measures imposed by industry regulators are self-exclusion programs and time and money limits on gaming websites. However, each country has its own regulations, such as the UK, where our company recently integrated a new reality check functionality for all UK licensed vendors. In order to limit their losses, players can use the reality check feature to set a frequency for receiving a display of the time elapsed since the session began.
Other tools to help players enjoy responsible gaming sessions include the ability to set financial limits on their accounts. For example, an increase in their deposit limit will not take effect for 24 hours to avoid potential hasty decisions.
Danemark has also implemented self-exclusion, allowing people to opt out of all online gambling activities in the country.
Operators must also display information about support groups for players affected by gambling addiction.
2. Preventing teen gambling
Responsible gambling emphasizes that individuals under the legal age (18 or 21) should not be allowed to gamble for real money.
Likewise, online operators must ensure that their sites do not host underage gambling and that the laws protecting minors in their jurisdictions are adhered to.
Operators must present a clear registration process for all players, with mandatory age verification steps.
Parents should also monitor and block their children’s access to the internet by installing parental control apps and/or programs on their devices.
3. Anti-crime measures
E-commerce and financial websites, as well as gambling websites, can be targeted by cybercriminals. Online criminals use malicious software to target websites’ vulnerabilities to steal personal and financial data.
Operators are asked to implement procedures and software that detect and block money laundering and hacking devices.
4. Data privacy
How can online merchants protect their customers’ personal information? This area is linked to the need to protect players’ personal information from unauthorized online criminal attacks.
Operators ensure that information privacy is respected by implementing strong policies to control access to important private data, starting with gamblers’ names, addresses, and phone numbers.
5. Secure online payment
Operators who offer sports and casino betting must ensure that players have access to secure iGaming software that protects their personal and financial information. This is why operators must carefully select the most suitable gambling payment and risk processing solution for players to safely deposit, transfer, and withdraw funds.
Setting up a safe online environment
Safe gambling requires operators to create a series of controls and mechanisms that create a secure online environment.
To this end, operators must ensure that their websites are safe places for players to have fun while gambling, and that all payments and technical processes are secure.
7. Responsible marketing
Operators should adhere to regulatory advertising codes of practice that ensure ads are factually correct and do not target minors or vulnerable gamblers like self-excluded players. Operators must also obtain consent from customers before using personal information for direct marketing purposes.